WhatsApp or Call +92 370 932 1037
Return & Exchange Policy
At Zariyah Darain, your satisfaction is our priority. We want you to love every outfit you shop from us, but if something isn’t right, our Return & Exchange Policy makes it simple.
Conditions for Return & Exchange
- You have 2 calendar days from the date of delivery to request a return or exchange.
- The item must be unused, unworn, unwashed, and returned with its original packaging and tags.
- Products purchased on sale, promotion, or with vouchers are eligible only for exchange or refund of the exact amount paid, not the original price.
- The item must be unused, unworn, unwashed, and returned with its original packaging and tags.
How to Request a Return or Exchange
Contact our Customer Service within 2 days of delivery:
Phone: +92-370 932 1037
Email: sales@zariyahdarain.com
Timings: Monday – Saturday, 10:00 AM – 06:00 PM
Provide the following details:
Order number
Reason for return/exchange
Preferred refund method (bank account, Easypaisa, etc.)
Pick-up address & time availability
Our team will guide you on the return procedure. Depending on your location, we will either:
Arrange a courier pick-up (free of cost), or
Guide you to drop the item at a nearby service point.
👉 Note: For pick-ups, we will attempt 3 times. If unsuccessful, the return request will be cancelled.
After We Receive Your Product
- Our Quality Check team will carefully inspect the returned item.
- The evaluation process may take up to 2 business days.
- Once approved, you will be notified via call or email.
Refunds & Replacements
Refunds:
The fastest method is Easypaisa, but bank transfer or vouchers can also be used.
Refund will always be for the exact amount you paid. (Example: If you purchased a dress at Rs. 2,000 during a sale, we will refund Rs. 2,000, not the original price).
Exchanges:
If you’d prefer a replacement, our team will confirm availability once your return is approved.
You may also choose a refund voucher, which can be used for future purchases at www.zariyahdarain.com.
If a Return is Invalid
If your return does not meet our policy requirements, we will inform you and return the item.
We will make 3 delivery attempts to return the product. If unsuccessful, the item will be held with us for up to 60 days.
✨ With Zariyah Darain, shopping is risk-free. We ensure every return and exchange is handled with care and transparency so you can shop your favorite styles with confidence.